What is Return Management (eCommerce)?
Return Management is the process of handling product returns from customers, including reverse logistics, refunds, quality checks, and restocking.
Why Returns Matter
eCommerce return rates of 15–30% are common, especially in fashion and electronics. A seamless return experience builds customer trust and repeat purchases.
Return Process
Typical return flow: customer raises return request → pickup arranged → item inspected → refund processed or replacement sent → stock updated in ERP.
ERPNext Handling
ERPNext handles returns via Sales Return (credit note) for customer refunds and Delivery Note return for stock re-entry, keeping inventory and accounts fully reconciled.
Infonoxe Technologies specialises in ERPNext implementation and custom software for Indian businesses.
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